Ticketmaster has published advice to Garth Brooks ticketholders so they can reclaim their money.
The statement says refunds will be available from Tuesday July 15.
Below is the statement in full:
“For Ticketmaster tickets purchased over the Phone, Online or Mobile
No action is required if you (the ticket purchaser) purchased tickets by these channels. On Tuesday, 15th July a full refund including service charges will automatically be returned to the card used to make the purchase. Please allow 7-10 working days for the refund to reach your account.
For tickets purchased through Ticketmaster ticket centres
POSTAL: A refund form is available via the Garth Brooks FAQ page at www.ticketmaster.ie/gbrefunds. Please print, complete and return this form along WITH your GARTH BROOKS TICKETS to PO Box 4695, Dublin 2. Please make a note of the show date and your seat details and retain the left hand portion of the refund form for your records. A full refund including service charges will be processed by bank transfer within 21 days of receiving the form and tickets.
IN PERSON AT TICKET CENTRES: From July 15th you may return your tickets to the ticket centre where you purchased them from and complete the refund form which will be available at the ticket centre from this date. The completed form together with your GARTH BROOKS TICKETS should be handed in at the ticket centre. Please make a note of the show date and your seat details and retain the left hand portion of the refund form for your records. A refund by bank transfer will be processed within 21 days of receiving the form and tickets.
Please note: If you purchased tickets from News & Deli Dundalk /Fassaugh Stores Cabra, Dublin /Whites Wexford /the Irish Shop Ennis/ Cusack Park Ennis, these are no longer affiliated with Ticketmaster. Refunds for tickets purchased at these ticket centres are available from any existing Ticketmaster ticket centre using the same refund process as above or alternatively you can use the postal option also set out above.
See www.ticketmaster.ie/gbrefunds for full details.
Mr Keith English, Managing Director, Ticketmaster Ireland, said: “We understand the disappointment of Garth Brooks fans. Having reviewed the huge task at hand, we believe the process we have outlined is the simplest and most efficient for fans. The scale of this operation is unprecedented and therefore we would ask customers to continue to be patient.”