Apology after Ulster Bank customers locked out of online accounts

The screen that greeted NatWest customers after they were unable to access their accounts. Photo: Pete Clifton/PA Wire
The screen that greeted NatWest customers after they were unable to access their accounts. Photo: Pete Clifton/PA Wire

Ulster Bank and Royal Bank of Scotland have apologised after customers were locked out of online and mobile accounts this morning.

Users on Twitter began reporting issues in the early hours of today, saying they were unable to access the app or online banking services.

Ulster Bank said the issues have now been resolved and apologised to customers for any inconvenience.

“We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning. The issue has now been resolved and no customer will be left out of pocket as result of this,” a spokesperson for the bank said.

Earlier today RBS confirmed that customers across its three consumer brands – RBS, NatWest and Ulster Bank – were affected by the outage.

It assured that users were still able to use its telephone banking service and ATMs.

In a statement, RBS said: “We are aware that customers are currently experiencing issues logging into their online and mobile banking accounts.

“We would like to apologise for the inconvenience.

“We are aware of the problem and are working to fix the issue. Customers can still use ATMs and telephone banking.”

Customers hit out at the banks on Twitter, with one saying: “NatWest app down again. Not really acceptable for our 24 economy! How can we trust you with our money?”

The glitch came a day after some Barclays customers were left struggling to log into accounts due to a technical problem.

Barclays said it has since fixed the issue.

The latest banking problems follow TSB’s huge IT meltdown earlier this year, after a botched IT switch saw millions of customers locked out of accounts.