Convergys celebrates 10 years in Belfast

Employment and Learning Minister Stephen Farry and Enterprise and Trade Investment Minister Jonathan Bell pictured at an event to mark Convergys' 10 year anniversary with Invest NI CEO Alastair Hamilton and Convergys staff member Lauren Bratty
Employment and Learning Minister Stephen Farry and Enterprise and Trade Investment Minister Jonathan Bell pictured at an event to mark Convergys' 10 year anniversary with Invest NI CEO Alastair Hamilton and Convergys staff member Lauren Bratty

A business begun in Belfast with just 35 staff in 2005, is marking its 10th anniversary in the province having grown to almost 2,000 employees.

Convergys, a global leader in customer managementhas hosted an event to mark the occasion, attended by senior leadership, local dignitaries and clients.

Employment and Learning Minister Stephen Farry and Enterprise Minister Jonathan Bell were among a number of leading political and business figures to attend an event to mark the occasion.Convergys’ 10 year anniversary operating in Belfast.

Addressing staff at the firm’s offices at Airport Road West in Belfast, Dr Farry said: “I am pleased to join in with Convergys’ 10 year celebrations and to see their continued success.

“ I was here in October 2013 when this building opened and my department continues to work with Convergys supporting their commitment to grow their workforce, their business and, in turn, the Northern Ireland economy.

Adding his congratulations , Mr Bell said: “One of the key reasons for Northern Ireland’s success in attracting companies is that we have a population that is young, educated and ready to work.

“The jobs that have been created by Convergys offer flexible meaningful employment in a range of positions and the opportunity to develop important, transferable skills.

“I would like to congratulate Convergys on such a momentous occasion and for its 10-year commitment to Northern Ireland, and to wish it many more years of success.”

The celebration event also included presentation of long service awards to employees who have been with the company since it opened the first contact centre in Belfast.

Cormac Twomey, senior vice president for Convergys said: “We are proud to have been part of the Belfast community since 2005. The Belfast team has worked hard to establish its strong reputation, which is testament to the positive outcomes it delivers for our clients and their customers each and every day. This speaks volumes about the talented people of Belfast, many of whom have gone on to progress their careers in other parts of Convergys.”

Having completed its acquisition of Stream in January 2014, Convergys has created a world-class customer management firm. The company acquired LBM Direct Marketing in February 2013. The US-based business process outsourcing (BPO) company established a contact centre at Airport Road West as part of its growth plans in October 2013.

Since opening its first contact centre in Belfast, with just 35 employees in 2005, Convergys has grown its presence to now employ almost 1,900 people across sites in both the East and West of the city.

Working with well known companies in telecommunications, financial services, utilities and media brands, the company provides a range of sales, customer retention and care services into the UK, Ireland and globally. Worldwide, Convergys employs approximately 125,000 people and operates 150 locations in 31 countries.

Today’s Belfast event was attended by local dignitaries, including the Northern Ireland Minister for Employment and Learning, the Deputy Lord Mayor of Belfast, members of Convergys’ European and local leadership teams, as well as representatives from the clients served by the Convergys sites in Belfast.

Celebrations took place across the 2 sites, whilst the main event occurred at the company’s Loughview site, which was opened in 2013. This included speeches and the presentation of long service awards to employees who have been with the company since it opened its first contact centre in Belfast.

In total, Convergys has three contact centres in Northern Ireland, employing a further 300 people in Derry/Londonderry, a site that was opened last year.

“Convergys is proud to have been part of the Belfast community since 2005. The Belfast team has worked hard to establish its strong reputation, which is testament to the positive outcomes they deliver for our clients and their customers each and every day”, said Cormac Twomey, Senior Vice President for Convergys in EMEA.

“This speaks volumes about the talented people of Belfast, many of whom have gone on to progress their careers in other parts of Convergys”, added Twomey.

Congratulating Convergys on the contribution they have made to the local economy, Enterprise, Trade & Investment Minister, Jonathan Bell, said: “It is with great pleasure that I congratulate Convergys on their achievements over the past 10 years. The company opened its first contact centre in Northern Ireland in 2005, with just 35 people, and with the support of Invest NI they now employ over 2,200 people contributing an estimated £30m annually to our economy.

“One of the key reasons for Northern Ireland’s success in attracting companies is that we have a population that is young, educated and ready to work. The jobs that have been created by Convergys offer flexible meaningful employment in a range of positions and the opportunity to develop important, transferrable skills. I would like to congratulate Convergys on such a momentous occasion and for its 10-year commitment to Northern Ireland, and to wish it many more years of success.”

Employment and Learning Minister Dr Stephen Farry, said: “I am pleased to join in with Convergys’ ten year celebrations and to see their continued success. I was here in October 2013 when this building opened and my department is working with Convergys supporting their commitment to grow their workforce, their business and in turn the Northern Ireland economy.

“My Department through Assured Skills worked with management to develop the training for new staff members. The training has provided an opportunity for the staff to develop transferable skills that will stand them in good stead to progress their future careers.”