Danske Bank first JAM card friendly bank

Diane Hill and Aisling Press with JAM card user Andrew Herd
Diane Hill and Aisling Press with JAM card user Andrew Herd

Danske Bank has become the first bank in Northern Ireland to become ‘JAM card friendly’.

The Just A Minute (JAM) Card is an initiative by the NOW Group, a social enterprise that supports people with learning difficulties and autism.

It provides people with communication barriers with a discreet, non-verbal way of asking for a minute of patience when they need it.

JAM card users will be able to show the card or app in any Danske Bank branch after staff have received training to recognise the card and know how to provide the best customer service for users.

There are more than 12,000 JAM Cards users in Northern Ireland.

“Carrying out everyday activities like visiting a bank branch can be a daunting prospect for some people,” said Diane Hill, director of business development at NOW Group.

“We’ve worked with Danske Bank to develop bespoke training to suit their business and sector, and help improve understanding of some of the challenges their customers may have when they come in to do their banking.

Aisling Press, head of branch banking at Danske Bank, said: “A fundamental part of our role in society is to make everyday banking accessible to everyone – but it’s also about ensuring we provide the same excellent customer service to all our customers.

“The NOW Group is doing fantastic work to support people with learning difficulties and autism to realise their full potential – and are making a tangible social impact. The JAM Card is an important part of this work and we’re delighted to be working with the NOW Group on this initiative.”