Thomson and First Choice owner TUI has said the terrorist massacre in Tunisia will have an impact on earnings of up to £32 million.
The attack in June claimed the lives of 38 holidaymakers including 30 UK nationals, who were TUI customers. Two other tourists with the company from Germany and one from Belgium also died. Most of those injured were also its customers.
Tourists were flown home from the North African country and the travel operator has cancelled holidays there, with the UK Foreign Office and other governments still advising against visits.
The cost of the flights home was 10 million euros (£7 million) while the impact of empty hotels in a region that normally accounts for just under half a million TUI visitors a year is expected at 25 to 30 million euros (£18 million to £21 million)
Together with other costs, the total impact is seen at 35 to 45 million euros (£25 million to £32 million), a spokeswoman for the company said.
Tunisia has in the past represented three per cent of the company’s annual tour operator programmes. TUI set out details of the impact in a trading update for the third quarter to the end of June.
Joint chief executives Friedrich Joussen and Peter Long said: “This quarter was marked by the tragic events in Tunisia at the end of June.
“Supporting our customers, their families and our colleagues through this sad time remains our highest priority.”
Mr Long described the attack as a “human tragedy that completely overshadowed our quarter”. He said it was “the most horrific event I and my company have ever had to deal with”.
TUI also said that bookings to Greece in late June and the first half of July were hit by economic uncertainty in the region.
But Mr Long said that overall there had been no impact as after a slowdown in bookings there had been a recovery.
The figures come after rival Thomas Cook revealed a £25 million hit to earnings from events in Tunisia and Greece.
Mr Long said that after the Tunisia attack, 18 additional flights were laid on to bring holidaymakers home, including 13 from the UK, four from Belgium and one from the Netherlands.
Most of those with trips booked to Tunisia were re-booked on 26 extra flights to 13 destinations including the Balearic Islands, mainland Spain and Cyprus.