Ulster Bank apology as customers hit by another computer ‘glitch’

A technical problem that left hundreds of thousands of Ulster Bank customers without access to their money has been resolved, the bank has said. It apologised for Monday evening's problems and said it would compensate anyone left out of pocket
A technical problem that left hundreds of thousands of Ulster Bank customers without access to their money has been resolved, the bank has said. It apologised for Monday evening's problems and said it would compensate anyone left out of pocket

Ulster Bank customers have again become victims of a ‘glitch’ in computing systems that left around 600,000 customers of the wider RBS Group facing delayed payments.

The news is a major embarrassment for the banking group coming just a day after RBS chief executive Ross McEwan said in an interview he was proud of the progress made by the bank in the wake of the 2012 debacle that left some local customers without services for several weeks and cost a small fortune in fines.

Once again the error has affected Royal Bank of Scotland customers as well as those of the Ulster and NatWest banks.

Yesterday a spokesman for the Ulster Bank apologised for the inconvenience and pledged that no one would be left without access to funds.

However, SDLP MLA Margaret Ritchie blasted the latest error as unacceptable and called on the RBS to get its house in order.

“RBS must outline how it intends to compensate customers for this failure and how it will ensure a similar occurrence does not happen yet again,” she said.

“We are aware of an issue which has resulted in a delay to payments and direct debits being applied to some Northern Ireland customer accounts,” said the Ulster Bank spokesman.

“We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday.

“We will ensure no customers are left out of pocket as a result of this issue.”

Regardless of when the issue is resolved it is acutely embarrassing for RBS and its CEO who was quoted in the Belfast Telegraph yesterday admitting that the 2012 experience was unforgivable.

“My view and my executive team’s view is that you should never have your technology failing your customers and now we have some very robust systems in place,” he said.