Fans left short by Garth Brooks ticket refunds

Garth Brooks
Garth Brooks

Some Garth Brooks funds are being left out-of-pocket due to a quirk in the refunds process.

Changes in the exchange rate between euro and sterling have meant that many fans in the UK are being given back less money than they actually paid for the country star’s Dublin shows.

This affects those who bought by credit card, and the amount can vary depending on when the tickets were bought.

One Trading Standards expert said that although the situation may be “infuriating” for fans, there is nothing underhand about it, and there appears no chance of redress for those who find themselves short.

A number of irate fans phoned up the BBC’s Nolan Show yesterday, citing widely varying amounts of money that they said they had lost; with one claiming they should have been compensated for the inconvenience of the cancellation, not left short.

Ticketmaster itself said: “As the shows were due to take place in Dublin and the tickets were purchased in euro, we have to refund in euros.

“The sterling/euro exchange rate (which is outside of Ticketmaster’s control) has changed in sterling’s favour in recent times.

“This unfortunately is impacting on credit card ticket purchasers in sterling areas.”

Ticketmaster said the price of the tickets was €65.45, and that customers had been able to buy up to six each.

Although all customers should get that €65.45 back, the value of the euros themselves has changed; therefore, when Northern Irish fans go to retrieve their money from their bank in sterling, it is likely to be less than they thought.

For example, if a customer bought six tickets on January 30 – the date when they went on sale – this would amount to €392.70.

At the time, one euro was worth roughly 82p.

However, today it would be worth only around 79p.

So when it comes to refunding the above six-ticket purchase now, this change would spell a difference of £11.54.

Jimmy Hughes, Trading Standards deputy chief inspector, said: “It is going to infuriate a lot of people unfortunately. There’s nothing illegal about it,” adding: “I can’t see legal grounds for redress.”