Bell praise for Invest NI on top marks for customer service

CSE, a Cabinet Office accredited scheme to drive customer-focused change within organisations, awarded Invest Northern Ireland compliance against all 57 elements of the Standard, and a Compliance Plus rating for 16 elements.

“Not only has Invest NI achieved CSE standard again this year, but it has received 16 Compliance Plus ratings making it the highest ranking CSE accredited organisation in Northern Ireland,” he said.

“This result is a reflection of the time, effort and commitment that has been put into providing excellent customer service. The assessor praised the entire Invest NI team and commented on the scale of the commitment to delivering an excellent customer experience.

“To be awarded the highest ranking of any organisation in Northern Ireland is a significant achievement. I would like to extend my congratulations to the whole team at Invest NI as they continue to support businesses in Northern Ireland.”