Donnelly Group is named number one Land Rover retailer

The Donnelly Group has been named the number one regional Land Rover Retailer in the 2020 Jaguar Land Rover Retailer Awards.
By Claire Cartmill
Published 23rd Apr 2021, 06:00 BST
Group Managing Director, Dave Sheeran, Group Executive Chairman, Terence Donnelly and Director Raymond DonnellyGroup Managing Director, Dave Sheeran, Group Executive Chairman, Terence Donnelly and Director Raymond Donnelly
Group Managing Director, Dave Sheeran, Group Executive Chairman, Terence Donnelly and Director Raymond Donnelly

The Group’s Land Rover showroom in Dungannon was recognised for excellence in delivering a best-in-class customer experience.

Dave Sheeran, Managing Director at Donnelly Group said: “At Donnelly Group we are committed to delivering high standards of customer service at all levels of the business. 2020 was undoubtedly one of the most challenging years in recent history for motor retail and to be recognised for our commitment to customer service in the face of a global pandemic is a tremendous achievement for the team.

Hide Ad
Hide Ad

“Whilst we were able to safely welcome customers into the showroom for a brief period towards the end of the year, the majority of our interaction with customers in 2020 was remote. The team moved very quickly to facilitate video calls and virtual tours of the cars to assist customers with their purchase.

“This was warmly welcomed by customers and an initiative we continued throughout the first few months of 2021. We are grateful to now be open by appointment for sales and aftersales.

“The last 12 months have been the most challenging of our careers and I am extremely proud of the team at Land Rover who have introduced innovative measures that continue to put the customer first.”

The Jaguar Land Rover Retailer Awards go to those who perform brilliantly against all measures on the manufacturer’s Balanced Scorecard (H2 YTD), which takes consistent focus from the entire business and tremendous commitment to delivering best-in-class customer experience.

A message from the Editor:

Hide Ad
Hide Ad

Thank you for reading this story on our website. While I have your attention, I also have an important request to make of you.

In order for us to continue to provide high quality and trusted local news on this free-to-read site, I am asking you to also please purchase a copy of our newspaper whenever you are able to do so.

Our journalists are highly trained and our content is independently regulated by IPSO to some of the most rigorous standards in the world. But being your eyes and ears comes at a price. So we need your support more than ever to buy our newspapers during this crisis.

With the coronavirus lockdown having a major impact on many of our local valued advertisers - and consequently the advertising that we receive - we are more reliant than ever on you helping us to provide you with news and information by buying a copy of our newspaper when you can safely.

Hide Ad
Hide Ad

You can also enjoy unlimited access to the best news from across Northern Ireland and the UK by subscribing to newsletter.co.uk

With a digital subscription, you can read more than five articles, see fewer ads, enjoy faster load times, and get access to exclusive newsletters and content. Visit https://www.newsletter.co.uk/subscriptions now to sign up.

Thank you

Related topics:Land Rover