New remote service helps hearing aid wearers stay connected

AN innovative new digital support service is being introduced at Specsavers in Coleraine to help people, especially those who are shielding or isolating, who may have problems with their hearing aids.

By Claire Cartmill
Thursday, 3rd December 2020, 6:00 am
Remote Tuning audiology service is offered by Specsavers in Coleraine
Remote Tuning audiology service is offered by Specsavers in Coleraine

Specsavers’ remote tuning service means that many digital hearing aid users with compatible hearing aids no longer need to leave the security of their home. Instead they can log onto an app on their smartphone or tablet, after alerting the store, to allow their audiologist to adjust their aids completely remotely until the sound feels right. From there, the app then wirelessly sends these changes directly to the hearing aid to update its settings.

Joanne Torrens, audiology director for Specsavers Coleraine, said: “It’s a really uncertain time, particularly for those in the at-risk category. We want to make things as simple as possible and hope that the new remote tuning service will help people stay connected to friends and family – and most importantly enable them to join in with conversation.

“Our digital hearing aids contain state-of-the-art technology, to make life easier for those with hearing loss. They are now so advanced that customers can connect them to any kind of Bluetooth-enabled device to take calls or listen to music and they can adjust the sound and settings of their hearing aids themselves using a simple control panel on an app. And, if they do not have a smartphone, they can ask a relative to use their own device to allow adjustments to be made.

“Without our hearing things can become incredibly isolating, but we’re on hand at Specsavers to ensure no one feels alone.”

Specsavers research[1] shows that 60% of people now appreciate their hearing more than ever. They say it has helped them to stay connected to family and friends (55%) during this challenging time as well as up to date with the news (42%), which is why this new service is so important.

Joanne added: “Hearing aids have come on so much in the last decade. They are no longer the clunky devices many people often associate with them - in fact they are now so discreet that people will hardly notice you’re wearing one.

“Our hearing is something so many for us often take for granted but it is so important in allowing us to do all the things that we love. It isn’t until we stop and take notice that we actually realise what an integral role it plays in our daily lives.

“That is why it is so important to have regular hearing checks or to book yourself an audiology appointment if you notice any changes. While hearing loss cannot be reversed it can be successfully managed and we can try to help prevent it from getting any worse so that you can stay connected to friends and family for many years to come.”

Everyone’s hearing is different and Specsavers Advance digital hearing aid range has been designed to suit a wide variety of individual needs, budgets and lifestyles. Featuring great technology and in a range of fitting styles and colours, there is something to suit everyone.

For more information or to request an appointment visit

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