Top payers likely to get '˜worst' broadband deal
Which? analysis of broadband tests found overall speeds were only 58% of those expected by users.
The results show that the faster the expected speed, the bigger the expectation gap between what consumers thought they were buying and what they actually received.
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Hide AdFor example, consumers expecting speeds in excess of 30Mbps (between 30Mbps and 500Mbps) were on average only able to get 54% of the speed they were expecting.
Users expecting internet speeds of between 10 to 30Mbps received 89% of what they were expecting, while those anticipating receiving 10Mbps or lower were able to exceed their expected speed by 38%.
The research, using data from Speedchecker Ltd from January to March, found “far too many households” were potentially receiving slower internet speeds than they paid for, Which? said.