Asda Antrim colleagues praised for care and professionalism after customer collapse
Quick-thinking Asda colleagues have been thanked for their care and kindness after helping a customer who fell outside their Antrim store.
Asda colleagues Alan and Brittany came to the aid of the woman after she collapsed on her way into the superstore with her mum.
Alan, who has worked with the retailer for 12 years, said: “It was like something switched like a light, and the poor lady just collapsed and fell, with no resistance, to the ground. The injury to her face was quite severe, and Brittany, who has experience in first aid, sprang into action.
“With an ambulance on the way, thanks to a customer who was outside at the time, Brittany quickly put the customer in the recovery position and shielded her head. She was so calm, and did a fantastic job reassuring the lady and making sure she didn’t panic, get up, or fall again.
“For my part, I created a barrier around them and got a blanket we could tuck between the customer and the pavement to stop her getting too cold. Brittany and the lady’s mother were both incredible in keeping the situation calm.”
The customer was soon taken to hospital by ambulance, and, to Alan and Brittany’s relief, they later received a card at the store from her, thanking the pair for their actions.
Alan said: “We got a card a couple of weeks later, which was great to see. You get really invested in your customers, especially when something like this happens, and sometimes you just never hear how things turn out. We were delighted to receive the card, and so glad to have been there to help in any way we could.”
Asda Antrim Community Champion Ashley Ritchie added: “Alan and Brittany did a wonderful job in showing not just professionalism, but care and kindness to a customer during what must have been a frightening experience. We’re very proud of them for all they did, and wish the customer a full and speedy recovery.”