'Commitment to listening to its travellers': Belfast airport flies high after scooping global award for customer experience

Belfast International Airport, member of the VINCI Airports network, has achieved the Airport Service Quality (ASQ) Award from Airports Council International (ACI) for the Best Airport at Departures (five to 15 million passengers) in Europe.

This award highlights the airport’s commitment to enhancing the passenger journey through continuous and targeted investment.

Dan Owens, Belfast International Airport CEO, said: “This award reflects both the scale of our investment programme; which puts the passenger at the core of our operation; as well as the dedication of our airport staff whose expertise and operational excellence ensure we deliver high standards across the airport experience, supported by the wider 4,000 employees across the site.

“VINCI Airports are committed to investing and growing Belfast International Airport, fostering economic growth and connectivity for the region. This commitment ensures we continue to deliver a high quality, reliable experience for all our passengers and we are delighted to receive this award in recognition of those efforts.”

Justin Erbacci, director general, ACI World, added: “Receiving an ASQ Customer Experience Award from ACI demonstrates Belfast International Airport’s ongoing commitment to listening to its travellers. The recognition reflects your dedication to continuous improvement and delivering exceptional journeys for all passengers.”