Northern Ireland woman tells how she 'burst into tears' after arriving in Egypt on dream holiday without any luggage and much-needed medication

Robyn Allison said the EasyJet flight was delayed leaving Belfast International Airport yesterday (Wednesday) afternoon and passengers were told it was “due to baggage issues”, but she thought it had been resolved.

Speaking to the BBC, the Lisburn woman said, after arriving in Hurghada later last night passengers were waiting for an hour and a half before being told the bags were “lost”.

In a statement to the BBC Easyjet said: "We are sorry that flight EZY3077 on 4 September departed from Belfast to Hurghada without a small number of bags on board, which we are looking into with our ground handling provider at the airport to understand why this happened.

"The bags are being flown to Hurghada on the next available flight to reunite these customers with their luggage as soon as possible."

Ms Allison, who has Type One diabetes and was carrying her spare medication in her check-in suitcase, said she "burst into tears” at realising her suitcase was missing.

She said this is the first holiday she has been on with her boyfriend – and is now left with one rucksack with shoes, but no clothes whatsoever.

“It’s absolutely shocking”, she said. “It’s really disheartening. We thought we were going to have a lovely holiday,” she added.

The Lisburn woman told the BBC that she had saved up “quite a lot of money” for the holiday, but hasn’t received any “customer service whatsoever.”

“It’s a disgrace”.

What is Type One Diabetes?

According to the NHS, Type 1 diabetes causes the level of glucose (sugar) in your blood to become too high.

It happens when your body cannot produce a hormone called insulin, which controls blood glucose.

You need to take insulin every day to keep your blood glucose levels under control.

Easyjet has been asked to advise the News Letter if there has been any change to Ms Allison’s situation