NI High Street Voucher Scheme: How to check balance on spend local card and what to do if you need a refund

With over 667,000 cards already issued, how do you check your balance and review your payments on your spend local card?

By Sarah McCann, Search and Trends Writer
Friday, 29th October 2021, 10:32 am
Updated Wednesday, 1st December 2021, 10:36 am

Over 1.43 million people applied for the NI High Street Voucher Scheme.

The £100 spend local card was eligible for all permanent residents in Northern Ireland over the age of 18 and was designed to get people back into our towns and cities after the pandemic.

So far over 667,000 people have had their cards issued, but many have been left asking, how do they check their balance?

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The Spend Local Card is hoped to give retail industries a vital boost.

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How to check balance on spend local card

To check your balance of you card, you can review your spending history at this website, all you need to do to review is login using your card details.

If you have any queries or do not have access to the internet you can contact the telephone number which is included on the letter sent along with your card.

Can I get a refund with my spend local card?

Yes, you can access a refund with your spend local card up until Tuesday, December 14, 2021, the refund will be issued onto your card.

After November 30, however, the card will no longer be active, meaning anyone needing a refund after this date will be able to access a voucher or exchange.

The method of reimbursement is always subject to the merchant’s terms and conditions and the customer’s statutory rights.

If any money is refunded onto the spend local card after December 14, 2021 this money will be refunded back to the Department of Economy.

When does spend local card end?

The scheme will end on December 14,2021 and any remaining money left on any cards will be refunded back to the Department of Economy.

What if I haven't got my card yet?

If you haven't received your spend local card and have had confirmation your application was approved, the Department of Economy have recommended emailing [email protected]

In your email include information of when you applied for your voucher and when you received confirmation your application was approved.

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