More compliments than complaints for NI healthcare professionals

There were 4,370 complaints, relating to 6,105 complaint issues, last year, however, the various trusts received a total of 27,817 compliments, according to the latest figures.

Welcoming the publication of the statistics, Health Minister Robin Swann said: “Transparency and accountability are vitally important cornerstones of our health and social care system. Much work has been done throughout HSC Trusts to ensure that we have embedded complaints procedures that are robust, effective and timely, and which provide opportunities for learning.

“I am encouraged by the fact that compliments far outweigh complaints and that the large majority of compliments were for the high standard of treatment and care provided to patients by our magnificent staff.”

Mr Swann added: “Once again, I pay tribute to their tireless and outstanding efforts during the Covid-19 pandemic, and I know that they will continue to deliver the same standard of care as we face a difficult winter period.”

The information is available at www.health-ni.gov.uk/publications/complaints-and-compliments.